We are your trusted partner, deeply experienced in the entire Adobe ecosystem, and we guarantee faster support resolution than going direct to Adobe. We handle the constant pace of updates and tailor the platform precisely to your business needs, so you don’t have to worry about a thing.
We translate Adobe’s security features into a reliable, secure, and cost-effective engine for your business, focusing on key administrative pillars:
User and Identity Management
User Provisioning and Deprovisioning, SSO: Full user lifecycle management through the Adobe Admin Console using Enterprise IDs or Federated IDs. We configure and manage SSO integration with your existing Identity Provider (IdP) for secure, seamless access.
Licensing and Entitlements
License Assignment and Tracking, Billing and Renewal Oversight: We actively manage license allocation for individual apps and Creative Cloud All Apps plans. We ensure licenses are immediately reclaimed from departing users (Asset Reclamation) and manage all aspects of your subscription billing and renewal, eliminating waste.
Security and Compliance
Access Policies and Auditing: We enforce security policies for cloud asset access, configure domain claiming, and manage the deletion/recovery policies for user content. We provide Content Logs from the Admin Console to audit user activities and support internal compliance requirements.
Monitoring & Incident Response
Updates & Patches: We manage the creation of custom app packages using tools like Creative Cloud Packager for centralized, non-disruptive deployment and updates. We also implement continuous monitoring and incident response.
Backup, Continuity & Disaster Recovery
We implement third-party backup solutions to protect critical creative files, cloud documents, and project files (e.g., Frame.io assets) to ensure business continuity.
Integration and Customization
SSO, Federation: We integrate Creative Cloud services with your existing identity systems and other platforms, such as setting up shared Creative Cloud Libraries and connecting Frame.io for video collaboration.
Moving to and managing a cloud environment is complex. We provide the expertise and processes necessary to turn your cloud platform from a set of tools into a strategic asset.
Our certified engineers are masters of the Adobe Enterprise environment, handling the complexities of Named User Licensing, content logs, and identity federation.
We act as your primary liaison, leveraging our partner status to quickly escalate and resolve complex technical issues and licensing challenges directly with Adobe support.
Our disciplined and efficient processes for license management and asset reclamation ensure immediate cost savings and maintain the security of your corporate intellectual property.
We customize the deployment and collaboration features—from the Creative Cloud desktop application settings to the structure of your team libraries—to perfectly fit the unique needs of your creative, marketing, and document teams.
We stand by our commitment to hassle-free, optimized IT management.
Rapid support and incident response: Guaranteed fast response times for all application and licensing issues, keeping your creative production moving without delays.
Secure and audited access: Assurance that your creative assets are protected with secure identity management, asset reclamation, and auditable access logs.
Personalized, hassle-free support for all your applications: A dedicated support model that handles the entire Adobe ecosystem, delivering a single point of contact for all your IT and creative application needs.
Optimization around the vendors you love: We ensure your Adobe investment is fully leveraged and works harmoniously with your other essential productivity platforms.
Even with a small team, managing user identity (especially with SSO/Federated ID), ensuring asset continuity (reclaiming work when an employee leaves), and managing updates without disrupting creative work requires specialized administrative time. Cloudience handles this complexity, ensuring security and maximum creative uptime.
When you contact Adobe directly, you often start in a general support queue. As an Adobe partner, we use dedicated escalation channels and our own deep expertise to quickly diagnose issues and engage directly with higher-tier Adobe engineers, drastically reducing your resolution time.
Asset Reclamation is the process of ensuring that creative files and cloud-stored assets associated with a departing user’s corporate Adobe ID remain accessible to the company. We manage this by securely transferring ownership of these assets within the Admin Console before the user’s license is revoked.
Yes. We use the Creative Cloud Packager and Admin Console deployment tools to create custom installation packages. This allows us to control the specific applications, versions, and services deployed to different user groups, ensuring standardization and reducing licensing confusion.
Adobe uses robust encryption for assets at rest and in transit. We enhance security by configuring Federated IDs and SSO to secure the login process. We also proactively monitor cloud storage usage and provide best practice guidance for using features like Shared Creative Cloud Libraries to protect corporate IP.
Navigating the complexities of corporate restructures can be daunting. With Cloudience, its a breeze. We help small businesses navitage every type of corporate IT restructure or digital transformation.
With our expertise in due diligence and secure integration, we ensure your IT infrastructure empowers your new, unified business.
We act as your single point of contact for all technology aspects of the move, from initial planning to post-move support.
We provide the expertise and a proven methodology to ensure a clean, secure, and strategic IT divestiture.
We ensure IT sysetms are securely separated and decommissioned, allowing for orderly transition.
Aligning your technology strategy directly with your core business objectives is essential for gaining a competitive edge in today’s rapidly evolving digital landscape.
We’ll prioritize understanding your specific operational hurdles, explore a tailored Cloudience solution, and demonstrate how our partnership can deliver tangible value to your organization starting on day one.
At Cloudience, we're here to understand your needs.
