Managed IT Services
Today’s businesses try to leverage a myriad of tools, services & vendors to gain an edge. Small and Mid sized companies have trouble dealing with IT today. At Cloudeince, we don’t think they should be spending so much time and capital tackling these issues. We really believe they should get out of the IT business and free their organizations to carry out their core business plans.
We Become An Extension of Your Team
Cloudience makes this a reality providing all the benefits of your own internal IT department without the costs of running it. The managed IT services model removes all the internal responsibility to manage, train & equip an IT staff.
With a proactive strategy Cloudience provides business continuity by fixing problems before they manifest. 24/7/365 Monitoring and a US based helpdesk assures your day to day issues are resolved rapidly. Critical outages are restored with the highest priority.
You guessed it by our name. Cloudiece can design, build and support your cloud applications and infrastructure. As a managed cloud services provider we can help you adopt & migrate to SaaS applications or your own fully managed Private Cloud. If you are already vested in or looking for the benefits of both we can help with you Hybrid Cloud or Multi-cloud environment. Backup up from on-premise data to the Cloud -or- Cloud to Cloud is also in our wheelhouse. We can help you design, integrate, secure and manage strategies for:
- Virtual Servers
- VDI & Desktop-as-a-Service (DaaS)
On Demand IT
On Demand is basic IT services definition of a break/fix relationship without a long term commitment. Our On Demand IT options include reduced block hourly chunks of time where you can utilize hours for consulting, new projects or necessary support. When considering it services for business one consideration to keep in mind is service level agreements, responsibility and priority.
An On Demand relationship is more of a hands off approach where your IT company only shows up when you call on them on a per need basis. On Demand IT is well suited for startups and entities that may utilize internal resources and other IT companies or services to meet government regulated compliance requirements. Where any stringent compliance requirements exist in your industry, we would always recommend a Managed IT Services relationship in order to consistently maintain controls, monitors, threats, processes and procedures in your environment.
Cloudience would complete the support infrastructure if we did not support you most vital business communication tools including the following:
- VoIP Business Phone Systems
- Contact Centers
- Quality of Service Optimization (QOS)
Cloudience provides all the guidance and long term support necessary to walk customers down the digital transformation journey towards their technology goals. With vCIO services you can have all the benefits of an experience CIO to get in front of every strategic IT Project management task. We provide the following in our IT portfolio:
- IT Refreshes
- Hardware & Software LifeCycle management
- Data Center
- IT Moves, Mergers & Acquisitions
The platforms we support include the most sophisticated security solutions protecting the most demanding environments including Healthcare, Financial and Department of Defence Subcontractors. We provide a layered or “defence in depth” approach. Cloudience offers the following Cybersecurity services to businesses:
- Host Based Security & Forensics with Threat Hunting
- Gateway Security & Endpoint Security
- Email & Device Encryption
- Ethical Hacking & Penetration Testing
- Active Directory & Privileged Access Management
- DNS Security & Web Security Services
- Single Sign On, Multi-Factor & Password Management
- Mobile Device Management
- Video Surveillance & Badge Security Services
Compliance plays a key role in all that we support. We offer required network IT and security assessments as well as manage your environment to meet required standards. Cloudience helps you meet and maintain industry and regulatory requirements with reporting for the most stringent mandates:
Secured Networking Solutions
All of your services are only as available and reliable as the network infrastructure they sit on top of. Cloudience can help you with all your Layer 1 to 3 design, build and support including:
- Firewalls & Security Appliances
- ISP Failovers including LTE / Cellular
- Multi-Site Virtual Private Networks (VPN) & SDWAN
- WiFi Systems
- Structured Cabling
Application Design, Integration and Support
IT is common that IT firms will leave you to the complexity wolves when dealing with your own industry software. This is where Cloudience stands out. We can build custom web and database solutions or we’ll work directly with your choice of Application vendor to support your entire environment end to end.
- Industry Application Support
- WebOps & Managed Web Services
- Workflow Management
- Database Development