We are your trusted partner, highly skilled in the entire Microsoft 365 ecosystem, delivering faster support resolution than going directly to Microsoft.
We expertly manage the platform’s frequent updates and customize it to fit your business needs precisely, ensuring a seamless experience.
Setup, Migration, and Onboarding
Seamless, secure, and zero-downtime migrations from on-premise or other platforms (G Suite, etc.) to your new Microsoft 365 environment.
Support, User Administration, Password Resets
Full-service help desk and administration, including user provisioning/de-provisioning, permissions management, and rapid support for all Microsoft 365 applications (Outlook, Teams, SharePoint, etc.).
Security, Updates, Patches, Monitoring & Incident Response
Advanced security configuration (Conditional Access, MFA enforcement), continuous vulnerability monitoring, patch management, and 24/7 incident response for threats like phishing and data leaks.
Backup, Continuity & Disaster Recovery
We implement third-party backup solutions to protect your critical Microsoft 365 data (Exchange, SharePoint, OneDrive, Teams) against accidental deletion or ransomware.
Integration with other platforms – SSO, Federation
Expert integration of Microsoft 365 with your existing identity and business applications using Single Sign-On (SSO) and Azure Active Directory (Azure AD) federation.
Cost Optimization – License Management
Proactive license review to ensure every user has the right, most cost-effective license, eliminating wasted spending on underutilized features.
Standardization & Compliance
We help you implement standardized governance across Teams and SharePoint, and configure compliance features (e.g., eDiscovery, retention policies) to meet industry regulations (HIPAA, SOC 2, etc.).
The sheer scale and constant evolution of Microsoft 365 make
DIY management risky and inefficient. We offer a dedicated, expert partnership:
We don’t just know M365; our certified engineers are experts in the entire ecosystem—from security and compliance to collaboration and governance.
Skip the Microsoft support queues. Cloudience acts as your direct liaison, leveraging our partner status and deep technical knowledge to escalate and resolve complex issues faster than your in-house team ever could.
Our repeatable, battle-tested processes for deployment, security audits, and administration ensure predictable results, maximum uptime, and a consistently secure environment.
We customize the M365 suite to fit your specific business processes, ensuring your teams utilize the right tools (Teams, SharePoint, Planner, etc.) in a way that maximizes their productivity, not complicates it.
With Cloudience you get much quicker support than you would with vendor premier support with one phone call or email for all your software support
We stand by our commitment to hassle-free, optimized IT management.
Rapid support and incident response: Guaranteed fast response times for all critical issues to minimize downtime.
Secure and audited access: Assurance that your tenant, users, and data are secured with best-in-class, continuously audited configurations.
Personalized, hassle-free support for all your applications: A dedicated team that knows your users and your environment, delivering support that is proactive and personal, not transactional.
Optimization around the vendors you love: We ensure your Microsoft 365 investment is fully leveraged and works harmoniously with your other critical business platforms.
Microsoft’s basic support covers core infrastructure, but leaves the burden of day-to-day administration, advanced security configuration, user training, and cost optimization on your team. Cloudience provides the proactive, hands-on management and elevated security necessary to truly maximize your investment and eliminate security gaps.
Business plans (Basic, Standard, Premium) are typically limited to 300 users and focus on productivity and basic security. Enterprise plans (E3, E5) are designed for larger organizations, offering more robust features for compliance (eDiscovery, advanced auditing), advanced analytics, and enhanced identity management. We help you choose the correct mix to match your size and compliance needs.
We perform regular license audits and utilize smart management tools to track usage and assign/un-assign licenses immediately. This ensures every user has the most appropriate and cost-effective license, eliminating the waste common with self-managed subscriptions.
Microsoft provides data redundancy but not comprehensive backup against human error, sync issues, or ransomware. We implement third-party backup solutions specifically designed for Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) to guarantee data is recoverable, a critical layer of protection that Microsoft does not inherently include.
Yes. We specialize in managing complex hybrid environments, ensuring seamless identity synchronization and unified security policies across both your on-premise Active Directory and your cloud Microsoft 365 tenant.
Migration time varies based on the volume of data, the number of users, and the complexity of the legacy system (e.g., old mail servers). However, our streamlined migration process ensures minimal to zero downtime for your users, with planning and execution times clearly defined upfront.
Navigating the complexities of corporate restructures can be daunting. With Cloudience, its a breeze. We help small businesses navitage every type of corporate IT restructure or digital transformation.
With our expertise in due diligence and secure integration, we ensure your IT infrastructure empowers your new, unified business.
We act as your single point of contact for all technology aspects of the move, from initial planning to post-move support.
We provide the expertise and a proven methodology to ensure a clean, secure, and strategic IT divestiture.
We ensure IT sysetms are securely separated and decommissioned, allowing for orderly transition.
Aligning your technology strategy directly with your core business objectives is essential for gaining a competitive edge in today’s rapidly evolving digital landscape.
We’ll prioritize understanding your specific operational hurdles, explore a tailored Cloudience solution, and demonstrate how our partnership can deliver tangible value to your organization starting on day one.
At Cloudience, we're here to understand your needs.
