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Cloudience
Plans

Cloudience, we don’t just maintain systems, we elevate them. From 24/7 support and cybersecurity to automation and cloud strategy, we deliver the services modern businesses actually need to thrive.

A smooth gradient background transitioning from blue on the left to purple on the right.

Cloudience
Plans

Cloudience, we don’t just maintain systems, we elevate them. From 24/7 support and cybersecurity to automation and cloud strategy, we deliver the services modern businesses actually need to thrive.

CHOOSE THE PLAN THAT BEST FITS YOUR NEEDS

Explore our flexible plans each with the option for volume discounts and term savings.
Choose the plan that fits, and get personalized pricing when you’re ready.

Cloudience Pricing Table
Features CloudCare Icon
Unlimited IT Support
CloudCare+ Icon
24/7 advanced cybersecurity
Complete Cloud Icon
Full Suite of Services
Unlimited IT Support Mon-Fri / 8–5 24/7 24/7
Full Service Desk
Emergency response 24/7
24/7 Systems monitoring
24/7 Support Add-On
Comprehensive Cybersecurity Standard Advanced Enhanced
Endpoint detection and response
Firewall & network management
Patch management
Dark web monitoring Add-On
24/7 Security operations center Add-On
Human-led threat hunting Add-On
DNS Filtering Add-On
SIEM Add-On Add-On
Vulnerability scanning Add-On Add-On
Penetration testing Add-On Add-On
Application whitelisting Add-On Add-On
Cloud VPN (SASE) Add-On Add-On Add-On
Email spam filter & sandboxing
Impersonation attack protection
Email Encryption Add-On Add-On
Desktop backup (with M365/Google)
Server backup
M365 / Google Workspace backup Add-On
Email backup and archival Add-On
Vendor & Licence Management
VoIP Phone System Support
Federation & single sign on
Role based access management
Password Vault & Manager Add-On Add-On
Asset Inventory
Asset Disposition Add-On
IT Asset Depot Add-On
Warranty Management Add-On
Strategic IT Planning Quarterly Monthly Monthly+
IT Maturity Alignment
Modernization Assessment & Guidance
Compliance & Reporting Add-On
Customized BI Dashboard Add-On
Security policy writing Add-On
Annual Security Awareness Training
Micro Training Add-On
Phishing Simulation & Training Add-On
Microsoft & Google User Training Add-On
AI Security Training Add-On
AI Agent Add-On Add-On
IT Intelligence Dashboard Add-On Add-On
Cloud Phone System Add-On Add-On
Unique HelpDesk Hotline Add-On Add-On
GET PRICING GET PRICING GET PRICING

 

What our Clients Say

Client Logos 1

The Cloudience team has always been quick to respond and very helpful with all of my questions and concerns. They follow up thoroughly… willing to walk me through the steps I need to take. Very happy with their work for the past few years!!

I rave in the way they responded to solving the immediate issues I was facing and the plan they gave to solve going forward. The overall experience getting started excellent..

I’ve used Cloudience for a few years and they always provide great service with a speedy response time. Their techs are each knowledgeable, professional, courteous and provide solutions with awesome attention to detail.

The entire team at Cloudience have always, 100% of the time, been amongst the most professional and responsive people I have ever done business with. I would recommend them anytime, for any IT based job from simple website work to highly advanced security and IT solutions.

Frequently Asked Questions (FAQs)

What are managed IT services?

Managed IT services provide businesses with ongoing technology support, cybersecurity protection, infrastructure management, strategic planning, and help desk services through a predictable monthly subscription model.

What is the typical response time?

As Quick as 15 minutes. The Core Service Desk (CSD) monitors our support request system and waits for your call. The first person you speak to when you call will likely be from our CSD.

What if I need to order hardware or software?

Whenever you need new equipment or software, and do not have an internal procurement department, we’ve got you covered. Our procurement and ordering system simplifies the process of ordering IT-related items.

Can you support remote and hybrid teams?

Yes. We specialize in supporting distributed teams with secure cloud access, remote device management, VoIP integration, and productivity tools like Microsoft 365 and Google Workspace.

Do you provide onsite support?

While most issues are resolved remotely, we do provide onsite visits for installations, network overhauls, or location-specific needs, depending on your region or support tier.

How much do managed IT services cost?

Managed IT service pricing varies based on company size, number of users, cybersecurity requirements, compliance obligations, and technology complexity. Many businesses choose managed services to reduce unexpected IT expenses and improve budgeting.

Is it better to outsource IT or hire internal IT staff?

The right approach depends on business size and requirements. Many organizations use outsourced IT services to gain access to a broader range of expertise and cybersecurity resources without the cost of building a full internal IT department.

What is included in a managed IT services plan?

Most managed IT plans include help desk support, system monitoring, cybersecurity protection, patch management, device management, vendor coordination, backup solutions, and strategic technology guidance.

How do managed IT services improve cybersecurity?

Managed IT providers help reduce risk through security monitoring, endpoint protection, multi-factor authentication, vulnerability management, employee security awareness training, backup solutions, and incident response planning.

What is the difference between IT support and managed IT services?

Traditional IT support is often reactive and focuses on fixing problems after they occur. Managed IT services are proactive and focus on preventing issues through monitoring, maintenance, cybersecurity management, and strategic planning.

Can managed IT services help prevent ransomware attacks?

While no solution can eliminate risk entirely, managed IT services can significantly reduce exposure through layered security controls, employee training, backup strategies, endpoint protection, and ongoing monitoring.

How can managed IT services help businesses meet compliance requirements like HIPAA, FINRA, SOC 2, CMMC, FTC Safeguards, GDPR, and PCI-DSS?

Managed IT services help organizations implement technical safeguards, security controls, documentation processes, monitoring systems, and cybersecurity best practices that support compliance initiatives and audit readiness.

What industries benefit most from managed IT services?

Managed IT services are commonly used by healthcare providers, financial firms, law offices, manufacturers, construction companies, professional service firms, nonprofits, educational institutions, and growing small businesses.

How often should businesses review their cybersecurity strategy?

Most organizations should review cybersecurity policies, risks, and controls at least annually, with more frequent assessments for businesses operating in regulated industries or rapidly changing environments.

What is business continuity and disaster recovery?

Business continuity and disaster recovery planning helps organizations prepare for cyberattacks, outages, natural disasters, and other disruptions by ensuring critical systems and data can be restored quickly.

How do businesses know when they've outgrown break-fix IT support?

Common signs include recurring technology issues, increasing cybersecurity concerns, compliance requirements, business growth, rising downtime costs, and a need for more strategic technology planning.

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Talk with us.

Aligning your technology strategy directly with your core business objectives is essential for gaining a competitive edge in today’s rapidly evolving digital landscape.

We’ll prioritize understanding your specific operational hurdles, explore a tailored Cloudience solution, and demonstrate how our partnership can deliver tangible value to your organization starting on day one.

At Cloudience, we're here to understand your needs. 

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