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About Us

About US

Cloudience Is IT Simplified

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With the right mix of skill, experience & tech, Cloudience delivers IT & Cloud support enabling your business to grow by removing the hassle of managing your own IT. With the right partners, infrastructure, process and technology, we can reduce downtime, increase productivity, secure data, meet regulatory compliance and provide your business with a competitive edge.

Changing “the way I.T.’s done”

As your business grows, IT becomes more crucuial, yet many growing entities get stuck unable to keep up with new technologies, trends and complexities of interconnecting & automating workflows. One or two IT resources may find themselves overwhelmed tackling digital transformation, cloud, web, server, firewall, WiFi, network, mobility, cybersecurity, compliance, cabling, virtualization, VoIP and video. Cloudience solves this problem by providing a skilled yet personalized IT team that supports every technology and software your team depends on at a rate affordable to any size company.  

We Keep “IT” Simple

Cloudience designs and manages your IT systems then gets out of your way, allowing your team to work productively. You grow, we grow, it’s pretty simple. It’s a great relationship. Cloudience manages your IT complexities, freeing your team’s collective mind to focus on what you do best. We make transitioning to Cloudience quick and simple, supporting your team in just a few hours with our onboarding process & tools.

We Keep “IT” Up

Each of our team members have 5+ years IT or digital experience. We hail from various tech disciplines, certifications, partnerships and next generation training including, Google, Microsoft, Apple, Cisco, Sonicwall, VoIP, CAD, Database, WordPress, CRM, EMR and Cyber Security. Our training & partnerships cover every mainstream IT subject matter expertise. Our team is always working, customizing, documenting and providing the support and answers our clients need.

We Keep “IT” Clear

Technology was always supposed to serve people, not the other way around. We help our clients harness technology that actually improves their workflow, rather than complicate and add more work for the client. We strive to make every solution crystal clear so you understand its purpose and clearly see how it benefits. We’ll give you customized reports that list your IT vendors, assets or compliance statuses to keep you informed and up to date.

We Love “IT”

We thrive on all our business success stories. That’s why our model is built around a win-win relationship where we see rewards with the growth and success of our clients. We are humbled and grateful at every positive testimonial we receive because we put our hearts into it. This is our team’s cumulative passion. We believe in the latest technologies we offer, use them internally to run our own business and heartily promote the IT we entrust our own processes to.

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Meet The Cloudience Team

More Specifically

 

Quick Access to Real People

Cloudience offers the fastest IT support response and resolution times in the industry with a 15 min average response time and 70% first call resolution. Our US-based Techs are tenacious about resolving issues fast. With a perfect blend of experience, tools, and escalation, IT issues are solved quickly.  

Customized Service

No two businesses operate the same. Cloudience employs people, processes, and automation working in tandem to provide a tailored IT service experience from deep learning and ongoing adaptation to your growing needs. Part of that secret sauce is that while our NOC is comprised of over 50 Technicians and Engineers, Your business is assigned a team of 4 including your TAM – technical account manager, level 1, level 2, and field tech who synchronously together using shared runbooks and know your staff by first name. The goal is to operate as your internal IT department.

Vendor agnostic

While we partner with best-in-class vendors, our #1 partner is our Client. We will learn, adopt and build a runbook for any “line-of-business” software you rely on. Our knowledge management system is designed to learn, document, and disperse vital support data to your technician’s fingertips.  

Nationwide IT Partnerships

We have a strong, nationwide IT service provider network allowing Cloudience to support all your existing and upcoming sites and staff anywhere in the US or worldwide

Relentless Monitoring

Our agents and algorithms look for artifacts, threats and software vulnerabilities we then triage for immediate action or alerts. Our 24x7x365 commitment includes human responses along with artificial intelligence and data analytics.

No one-man band

We handle multiple requests at one time and never go on vacation. We’ll never get hired away taking with us institutional knowledge. We are a strategic US-based team with level 1-3, certified technicians spanning timezones for resilience and efficiency. A 24/7/365 team just a call or email away.

Strategic Advise – vCIO/vCISO

Leverage a fractional virtual chief information officer for strategic IT planning,  board meetings and vendor negotiations reducing annual IT spend but up to 50%. For a fraction of the cost of hiring one IT executive add a trusted advisor and IT leadership team with effortless management..

Powerful Software Suite

Our plans include a suite of software, the power of AI, data insights, reporting, automation, remote access and visibility into devices and assets within your organization

Our Hiring & Selection Process

For over 20 years in the Industry, Dan Rubianes has worked along side, hired and trained IT staff worldwide establishing a proprietary recruitment and training process. Our IT staff preparation is a 10 step process to ready a technician as a Cloudience “Expert”.

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Phoenix: +1(602) 93CLOUD
Los Angeles: +1(213) 567-HELP
St. Louis: +1(314) 887-HELP
Dallas: +1(469) 895-HELP
Washinton DC: +1(771) 210-HELP

Email: hello@cloudience.com

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  • IT & Cloud Services
    • Managed Cybersecurity
    • Managed IT Services
    • Cloud Backup for Business
      • Other
        • Security Cameras
        • WebUnlimited
  • Industries
    • Accounting & Tax Services
    • Healthcare
    • Practice Management
    • Biotech & Life Sciences
    • Education
    • Manufacturing
    • Law Offices
  • About Us
    • Meet The Team
    • Awards & Certifications
    • Testimonials & Reviews
    • Trusted Partners