With a US-Based help desk, at a fraction of the cost of staffing your own, your team is now happy and productive handing off all their IT woes. We can resolve issues in minutes that can take your team hours. We’ll assign a team of friendly experts to support and document you unique processes. Business continuity stacks up to tremendous value when calculating resource time, salaries and data availability.
✓ 100% USA Based Techs*
✓ 24/7/365 Support Line*
✓ Live Immediate Triage Support Rep
✓ Rapid Response SLA
✓ 77% First Contact Resolution
✓ Documented Fixes
✓ Unlimited Help Desk Hours
✓ 15 Minute Incident Response
✓ Dedicated Techs and Account Manager
✓ Level 2&3 Escalations in 3 hrs compared to Microsoft at 8
Resolving IT problems are logical, prioritized and simplistic. With a Cloud help desk, you gain instant access by phone, portal or email to first level support. With a proper help desk in place, your business can submit and monitor tickets with the assurance of response and resolution times fitting your desired service level. Having an organized ticketing system in place, you will rest assured knowing someone else is held accountable for resolving all the minute, problematic and time consuming issues.
A Match Made in the Clouds