IT HelpDesk

 

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USA Based Support with Rapid Response & Resolution

Move at the speed of delight

With a US-Based help desk, at a fraction of the cost of staffing your own, your team is now happy and productive handing off all their IT woes. We can resolve issues in minutes that can take your team hours. We’ll assign a team of friendly experts to support and document you unique processes. Business continuity stacks up to tremendous value when calculating resource time, salaries and data availability.

✓ 100% USA Based Techs*

✓ 24/7/365 Support Line*

✓ Live Immediate Triage Support Rep

✓ Rapid Response SLA

✓ 77% First Contact Resolution

✓ Documented Fixes

✓ Unlimited Help Desk Hours

✓ 15 Minute Incident Response

✓ Dedicated Techs and Account Manager

✓ Level 2&3 Escalations in 3 hrs compared to Microsoft at 8

Re-Think your helpdesk and get past daily hurdles

Resolving IT problems are logical, prioritized and simplistic.  With a Cloud help desk, you gain instant access by phone, portal or email to first level support. With a proper help desk in place, your business can submit and monitor tickets with the assurance of response and resolution times fitting your desired service level. Having an organized ticketing system in place, you will rest assured knowing someone else is held accountable for resolving all the minute, problematic and time consuming issues.

 

A Match Made in the Clouds

We have lots of experience with the following business types:

Highly Regulated

  • #1 reason companies move to the Avatara CompleteCloud platform is Security and Compliance.
  • Aerospace/DFARS
  • Healthcare
  • Financial Services
  • Customer Driven Regulations

Highly Specialized

  • Manufacturers utilizing CAD/CAM, Solidworks, Catia, and the like
  • Engineering companies deploying Civil3D, Bentley systems, GIS software and 100s more
  • Architecture firms designing with Revit, 3D scanning, VR with Lumion
  • Construction companies managing massive data sets and mobile workforces
 

Complex Enterprise Systems

  • We focus on complexities other IT companies steer away from
  • Robust ERPs & EMRs with multiple servers
  • Entities spread across many sites
  • Highly mobile and guarded workforces
  • Industry machines ie: CNC, XRay, Merchant, Shipping
  • Larger entities with sophisticated needs 

Start Here

Exploring the possibility of a new IT provider or just help with a new project?
Contact us below -or- call 855-8CLOUD9 (855-825-6839)