Your team needs stability, security and operational efficiency to serve patients better and grow your practice. Managing users, devices, vendors, assets and licensing can distract from that goal. We provide the IT backing & experience you need to fill the gap, meet compliance and simplify your day to day workflow.
✓ US-Based, Remote & Onsite Support
Your Doctors, Front Office Staff, Medical Assistants and other critical staff now have a resource that can rescue them from their day to day IT hang ups.
✓ PACS Administration & VPN Assistance
Make decisions, transfer vendors, save time and save money with an IT partner that knows PACS viewers, servers and VPNs across the board for secure transfer of all imaging modalities.
✓ Practice Management, Billing Platforms & EMR Support
Choose the best software, setup new employees, send patient reminders, maximize billing processes and enable your staff to work at their best.
✓ Secure Firewalls & Encrypted Communications
Protecting ePHI and sensitive individually identifiable data is essential to patient safety as well as a long term growth strategy. Cloudience provides the tools and training to keep all your data safely secured.
✓ HIPAA Support with Risk Assessments
An ePHI breach is a nightmare scenario, and Cloudience provides the peace of mind you need as it helps with compliance by ensuring that nothing goes amiss in this sensitive area!
✓ Network, Endpoint and Dark Web Scans
Cloudience provides frequent internal and external network vulnerability scans to test security controls keeping bad actors out of your networks and alerting your to potentially threatening situations.
✓ Security Awareness Training
We can train your staff equipping them to function productively & securely operating according to documented IT policies, avoiding common threats and meeting HIPAA compliance requirements.
✓ 24/7, 365 Security Monitoring
Our comprehensive approach means we serve your business day and night proactively and responsively monitoring your systems and responding as your IT department even when you are not aware.
✓ Digital Transformation for Effortless Workflows
At the end of the day, simplified workflow and unhindered productivity avails the best outcomes. Cloudience assures all bases are met with emphasis on strategic consulting that finds opportunities to increase the overall productivity of your staff.
Experience with vendors you trust
Re-Think your healthcare IT support
Key Support Services for Healthcare Practice Management
Executive & Operations
- Support for every stage including startup, funding, and commercialization
- vCIO & strategic IT planning
- Equipment leasing options
- Vendor management
- License and asset management
- Support for multi-site entities
- Customer Driven Regulations
Healthcare Staff Support
- Microsoft 365 / Google Workspace support
- On-boarding & off-boarding employees
- Remote and hybrid workforces
- X-Ray imaging & PACS administration for all modalities
- Support for custom or branded EMRs
- Friendly US-Based Support
- 24/7/365 Service Desk
Marketing & Software Suite
- Automatic appointment reminders voice/fax/text
- HIPAA compliant phone/fax/text
- Email deliverability
- CRM & automations
- Remote access tools
- Automated scripting
- WordPress Website support
Security & Compliance
- Business associates agreement
- IT policies and procedures
- Incident response plans
- Managed annual security risk assessments
- Customer Driven Regulations
- Cybersecurity staff training
- Patch management
- Endpoint security
- Encryption management for mobile devices
- Email encryption services