Cloudience offers the knowledge and experience to help your business perform at it’s peak. We provide computer networking, data security, business phones and third party support that ties all your technology to one IT service. Addressing every part of your IT with one knowledgable service, you get faster response times and lower pricing than the industry average.
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✓ Total IT Solution
Cloudience distills all your essential IT services down to a single friendly support call. Holding certifications and partnerships with top software and hardware vendors, Cloudience assures you the quickest, most up to date advice for any IT plan or fix. With an internal pool of over 50 years of IT experience along with product, solution and industry expert partners, no matter how complex a problem your IT infrastructure may pose, Cloudience has a solution. Whether level 1 or product engineer, Cloudience resources will get you the right answer.
✓ Support Help Desk
Resolving IT problems are logical, prioritized and simplistic. With a Cloud help desk, you gain instant access by phone, portal or email to first level support. With a proper help desk in place, your business can submit and monitor tickets with the assurance of response and resolution times fitting your desired service level. Having an organized ticketing system in place, you will rest assured knowing someone else is held accountable for resolving all the minute, problematic and time consuming issues.
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✓ Backup and Disaster Recovery
70% of businesses that lose critical data go out of business within 1 year. Are you vulnerable? Disaster recovery is more than just a backup. Cloudience prepares the perfect plan for your data redundancy, storage and retention keeping your business data safe, encrypted and in compliance. With reporting and restoration planning you will never again worry if backups are taking place and if your business will continue as usual even after a disaster.
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✓ Controlled Costs
Stay in control of your IT Budget with flat, predictable monthly costs and no surprises. Cloud IT services allows you to control your IT budget while avoiding costly down time. No more fears of long and expensive problems with extended down time.