April 14, 2020

While we have begun to witness a subtle uptick of business activity in certain industries from last week, Covid-19 outbreak remains a health and safety concern. Cloudience remains committed to the safety, support and business continuity needs of our clients and partners.

We are 100% operational and ready to meet your current and transitional needs.

Here are some of the activities our clients are relying on us to ensure healthy operations:

  • Remote work transition and support
  • HR changes including on-boarding/off-boarding accounts  
  • Cloud & on-premise licensing & services
  • Secure VPN and remote access support
  • Billing applications support
  • Data classification & protection
  • Availability, scalability and security requirements

Small businesses are experiencing a variety of challenges during this time. While America is doing its part in staying safe and home, businesses need all the help they can get. Our disposition at Cloudience has always been to offer any resources we have to support the success and growth of our valued clients and partners. In so doing, we would like to share with you some resources you may be able to leverage to weather your business through the Covid-19 crisis.

  1. Contact your bank or SBA lender to determine what financial tools are best for your business
  2. Watch a free Townhall webinar to better understand the scope of government offerings Inc.com’s National Small Business Town Hall Webinar
  3. Go to the SBA.gov Covid19 Disaster Assistance application page to determine your eligibility 

Take care as we all work through these unprecedented times.

Warm Regards,
Dan Rubianes
Director, Cloudience

March 12th, 2020

In these unprecedented times, our thoughts are with anyone who has been impacted by the virus directly or indirectly and wish them a speedy recovery. As we are all carefully watching the COVID-19 (Coronavirus) situation, Cloudience has taken steps to ensure the safety of our teams, clients and the continuity of operations.

Beginning Thursday the 12th, we had implemented heightened measures including sanitizing of workspaces and devices. We have brought in UV light sanitizers to continually keep employee devices sanitized along with an ample supply of hand sanitizer, wipes and sprays to protect all equipment being delivered on-site. We were quickly able to transition certain staff to remote-work as they are already trained and briefed regularly on privacy, data security and support in a remote work environment.

On-site Work

There are certain jobs which can only be done on-site, however we have heightened our on-site process to ensure we are taking appropriate measures. Employees are expected to follow ongoing CDC guidelines for safe practices. 

While we navigate through this time, we ask that our clients understand we will try to remediate all issues remotely to avoid any unnecessary onsite visits for everyone’s well being. If an onsite visit is needed, we will instruct our technicians to keep the visit as short as possible. 

Normal Helpdesk Operations

While our helpdesk is experiencing a higher than normal daily volume addressing many new remote-work requests, we understand the importance of keeping your staff and systems up-and-running during this time. Our staff is dedicated to your success and we are actively monitoring our queues to ensure we prioritize to meet expected response times. Our NOC team continues to operate efficiently while monitoring, backing up, patching and protecting your systems 24/7.

As this situation evolves, Cloudience will continually assess and take all precautions necessary to ensure safety and business continuity

A moment like this is a reminder about how we all need to band together to overcome challenges and complexities. Our team is here for you and will continue to stay vigilant to support you during this time.

Kind Regards, 

Dan Rubianes
Director, Cloudience


Safety Tips During Environment Changes

  • While operating remotely implement safe login practices including the use of strong passwords, multi-factor authentication, anti-virus, hard drive encryption and the use of trusted WiFi

  • Use a VPN or encrypted portal to send or access sensitive data

  • Be alert of hackers and scammers taking advantage of fears and uncertainty surrounding Covid-19

  • Do not open links or attachments from unknown sources

  • Do not allow any unauthorized users to access your work devices

  • If you have any doubts about your secure remote work space contact the help desk at (480) 559-8639 or help@cloudience.com