We want to take a moment to address the recent software update from CrowdStrike that has impacted many Microsoft customers worldwide. This update has resulted in numerous Windows computers experiencing blue screen errors.
We’re pleased to inform you that Cloudience and all associated products have not been affected by this issue. We recognize how vital it is for your operations to run smoothly, and we want to reassure you that our support team is ready to assist any new clients who may be experiencing difficulties.
What Happened?
CrowdStrike recently rolled out an update that unintentionally caused disruptions for Microsoft users globally. This update has compromised the functionality of various endpoints and servers, leading to potential operational challenges.
Our dedicated support team at Cloudience is on standby to help any new customers facing issues with their systems.
If you are encountering any problems or require assistance, please reach out to us at info@cloudience.com or by phone at +1 602-93CLOUD. We are here to ensure your business continues to operate smoothly.
Our Sympathy and Support
We extend our heartfelt sympathy to all institutions and organizations impacted by this global outage. We understand how significant this disruption can be, and the full extent of its impact is still unfolding.
Cloudience Customers Remain Unaffected
At Cloudience, your safety is our top priority. Our Network Operations Center (NOC) and patch management services ensure that patches are applied to test systems before they reach your environment. This proactive approach has allowed us to maintain an impeccable track record—our patches have not caused system failures for over a decade. Cloudience infrastructure, cybersecurity and support is here to ensure our clients grow with confidence.
Additional Advice
- Stay Informed: Keep up with updates from software providers like CrowdStrike. Understanding the nature of updates can help you anticipate potential issues.
- Regular Backups: Ensure that your systems and data are backed up regularly. This practice can save you significant time and resources in case of unexpected system failures.
- Communicate with Your Team: Make sure your team is aware of the situation, so they can report any issues promptly and maintain transparency within the organization.
- Utilize Support Resources: Don’t hesitate to reach out for help. Our support team is trained to handle such incidents and can guide you through troubleshooting steps.
- Review Security Protocols: Take this opportunity to review your security policies and procedures to ensure they are robust enough to withstand potential threats.
Let us know if you or anyone you know has been affected, as we have a task force ready to assist. Together, we can navigate these challenges and ensure a smooth recovery.
Thank you for your continued trust in Cloudience.